In case of an after-sale service claim, the Customer should fill out a Service Claim Form with detailed information including but not limited to: (i) Model Name; (ii) Serial Number (S/N); (iii) Specific trouble condition. NEWTECH should have no obligations to accept any service claims without the receipt of fulfilled Service Claim Form.

* Download the Service Claim Form HERE or Submit an Online Service Claim.

Once a fully filled Service Claim Form is received, NEWTECH will notice the Customer and offer a solution within three working days. The service claim will be followed up on the following two occasions:

Within Warranty:
There are two options given:

a) After receiving the Return Materials Authorization from NEWTECH, the Customer sends to NEWTECH the defective part(s) and informs the shipment tracking number, and then NEWTECH will dispatch replacement part(s) to assigned address with confirmed shipping invoice(s).

b) The Customer signs a Declaration Form and sends the copy to NEWTECH by either email or fax. This Declaration Form is legally certificated to guarantee that the Customer will return the defective part(s) to NEWTECH on time. NEWTECH will, at this stage, dispatch the replacing part(s) with confirmed shipping invoice(s).

Out of Warranty:
a) After receiving the Return Materials Authorization from NEWTECH, The Customer sends defective part(s) to NEWTECH. NEWTECH will analyze the degree of trouble condition and offer a quotation to The Customer of either repairing defective part(s) or making replacement(s). Once the maintenance fee is invoiced and paid, NEWTECH will dispatch parts to assigned address.

Return Policy
Before any shipment of materials from the Customer to NEWTECH, the Customer must have a Return Materials Authorization (RMA) in hand, in which the RMA number, description of returning parts and shipping instruction are included. The RMA number should be indicated on the surface of the shipping container.

NEWTECH should have no obligations to accept any unauthorized returned goods from either the Customer or end-user of the Customer. The Customer takes the responsibility of accounted fee on such occasions.

Freight Policy
    Within Warranty:
    The Customer is responsible for freight & insurance charges of the shipment to NEWTECH (Customs charge included). NEWTECH is responsible for the freight & insurance charges of the shipment to the Customer.Out of Warranty:
    The Customer is responsible for freight & insurance of the shipment both to and from NEWTECH.